A predictive dialer is a software that automatically dials acomplete group of phone numbers and connects each active call to an available agent. Its main function is to process outbound calls to make sure that agents dont waste time dialing numbers or making unsuccessful calls. All calls that are unanswered or are picked up by answering machines and all numbers that are inactive are automatically filtered out. This greatly improves efficiency in exchange for a low investment cost.
Other than that, however, a predictive dialer has many other capabilities. For one thing, it can broadcast a single recorded message to several recipients at once; it can send to as many as thousands of telephone numbers. For another, it can now also work as an inbound contact centre, aside from its being an outbound call processing software.
An SIP/VoIP dialer is a combination of two powerful technologies: predictive dialers and VoIP communications. This means that instead of using a telephone line to make the calls, SIP predictive dialers course the calls through the companys Internet connection. This does not just save call center businesses telephone costs, but it even eliminates the need for telephone lines. The only requirements are a computer (a desktop or a laptop will do), the SIP predictive dialer software, and an Internet connection.
Players in the industry currently offer SIP predictive dialer software, which do not require any hardware. This also means there is no risk of encountering hardware problems and no need for hardware maintenance and repair. There are many examples of super software of SIP available in the market, which does the job well and even goes way beyond that. The software offers high-speed Internet connection provided by a reliable broadband service provider with the capacity to accommodate up to 3000 active and even concurrent calls. The SIP software can also be integrated into any existing web-based or CRM software the call center may already be using.
However, some companies also offer predictive dialer equipment, which refers to a desktop computer that has already been pre-configured to work with a special telephony voice board or voice modems. Of these two options, the latter is more cost-effective, but both are equally advantageous as they both allow call center businesses to enjoy the benefits of predictive dialers and SIP gateways.
And of course, these companies also provide free training and ongoing support for all clients of their SIP predictive dialer software.
The SIP/VoIP predictive dialer can benefit a wide range of industries, including marketing firms that do telemarketing for lead generation and scheduling, market research companies, in-house customer service systems, enterprising companies, insurance claims enquiries and processing, in-house company notifications, surveys and polls, and several others. But of course, it is most widely used in call centres whose main focus is exactly what SIP dialers offer. There are various benefits of predictive dialer and SIP to a business because it helps the company to grow the business while minimizing the costs and company’s profits grow exponentially.